FAQ

Center City Ambassadors

Charlotte Center City Partners’ Ambassadors are your Uptown and South End Concierge and are currently working in South End on Wednesday, Friday, Saturday and Sunday. Our Ambassador team can be found throughout Uptown and South End neighborhoods wearing bright orange uniforms. 

Working in collaboration with our partners at CMPD, the Charlotte Regional Visitors Authority and social services organizations, our Ambassadors work to connect Center City and South End visitors, residents, workers and others with the information and services they need.

We encourage all residents, workers and guests in Center City to say hello to our ambassadors and to consider them as a resource to enhance your experience in Uptown and South End. 

The Ambassador team is happy to assist with a variety of safety services. If you are ever in need of a helping hand, please call the Ambassador team: 980.240.4568 or email the Operations Manager, Eleisha, at ebrewster@blockbyblock.com

Do you have an Ambassador experience that you would like to share? Please email us at info@charlottecentercity.org.

This service is provided in partnership with Block by Block.

How do I ride the light rail?

You can buy a ticket at the kiosk at the station, or via the app called CATS Pass. The train will come. Get on, ride it to your destination, and get off again. Tickets are required if you are over 5 years old, but you only need to show it if asked by a member of CATS staff or security. There are penalties for free riding, so buy a ticket. $2.20 each way.

What do I do about these bikes & scooters everywhere?

Dockless bikes and scooter share programs are currently available in a pilot phase in the City of Charlotte. Read more here.

Who can I talk to about….?

Rail Trail maintenance

For hazards along the trail, vegetation between the trail and the tracks, debris on the tracks or problems at a light rail station, call 311 and ask for CATS.

For problems with a public plaza or art installation along the trail, email Maria Floren – mfloren (at) charlottecentercity (dot) org.

Trimming a tree in the right of way

Call 311 and ask for the City Arborist.

A question about city streets

Call 311 and ask for the Charlotte Department of Transportation (CDOT).

Street closures for special event

View http://charlottenc.gov/Transportation/Permits/Pages/SpecialEvents.aspx

Someone who may be homeless or need medical help

911 for emergencies, meaning anything requiring immediate response. If someone you meet could use a visit from a housing outreach counselor from Housing First Charlotte-Mecklenburg and Urban Ministry, you can submit a referral here: http://www.housingfirstcharmeck.org/referrals/.

Safety & security

For something that requires immediate response, always call 911. For general information about safety in South End or for a property safety assessment, contact Community Officer Shawn Franklin, jfranklin (at) cmpd (dot) org, for Central Division (north of Remount) or Community Officer Matthew Montgomery mmontgomery( (at) cmpd (dot) org in Westover Division (south of Remount).

Cell Reception in South End 

If you are a resident or worker in South End and are experiencing cell phone reception issues, please use the information below to better help us, and the cell phone providers track and improve their service. 

Verizon: Call 800-922-0204 or the direct line for Tier 2 servicing: 833-800-8246 and do an NRB ticket (You must have an account with Verizon to use this, and ask for the trouble ticket for the area) 

AT&T: Call customer care: 800-288-2020 to log the issue and open a ticket, or use the Mark My Spot App (Apple or Google)

Sprint: Visit How Mobile Works and sign the petition for network enhancers in the area, or call: 1-800-937-8997.