FAQ

How do I ride the light rail?

You can buy a ticket at the kiosk at the station, or via the app called CATS Pass. The train will come. Get on, ride it to your destination, and get off again. Tickets are required if you are over 5 years old, but you only need to show it if asked by a member of CATS staff or security. There are penalties for free riding, so buy a ticket. $2.20 each way.

What do I do about these bikes & scooters everywhere?

Dockless bikes and scooter share programs are currently available in a pilot phase in the City of Charlotte. Read more here.

Who can I talk to about….?

Rail Trail maintenance

For hazards along the trail, vegetation between the trail and the tracks, debris on the tracks or problems at a light rail station, call 311 and ask for CATS.

For problems with a public plaza or art installation along the trail, email Maria Floren – mfloren (at) charlottecentercity (dot) org.

Trimming a tree in the right of way

Call 311 and ask for the City Arborist.

A question about city streets

Call 311 and ask for the Charlotte Department of Transportation (CDOT).

Street closures for special event

View http://charlottenc.gov/Transportation/Permits/Pages/SpecialEvents.aspx

Someone who may be homeless or need medical help

911 for emergencies, meaning anything requiring immediate response. If someone you meet could use a visit from a housing outreach counselor from Housing First Charlotte-Mecklenburg and Urban Ministry, you can submit a referral here: http://www.housingfirstcharmeck.org/referrals/.

Safety & security

For something that requires immediate response, always call 911. For general information about safety in South End or for a property safety assessment, contact Community Officer Shawn Franklin, jfranklin (at) cmpd (dot) org, for Central Division (north of Remount) or Community Officer Matthew Montgomery mmontgomery( (at) cmpd (dot) org in Westover Division (south of Remount).